FAQs

Find answers to some of our most commonly asked questions below.

Where do you pick up from?

We offer complimentary pick-ups and drop-offs from Cairns and Northern Beaches hotels. If you’re staying outside the area, we’ll arrange a nearby meeting point.

What's included in the tours?

Each tour is different, but inclusions may feature: guided walks, cultural experiences, meals, tastings, swimming opportunities, national park fees, and wildlife spotting. Full details are listed in each tour description.

Can you cater for dietary needs?

Yes! Vegetarian, vegan, gluten-free, and other dietary requirements can be catered for if advised at booking.

What happens if it rains?

Our tours run rain or shine. The rainforest is magical in wet weather! If conditions are unsafe, we’ll discuss alternative options with you.

Do you pick up from Port Douglas?

Yes, we’ll collect you in Port Douglas at 9:15 am for the Mossman Gorge Daintree Experience. To join our other tours, you will need to make your way to Palm Cove. Palm Cove Jetty is our meeting point and provides all day free parking. 

What shoes do I wear?

Comfortable closed-toe shoes are best for rainforest walks, and flip flops are handy for swimming stops.

What tour best experiences Indigenous culture?

Our Cassowary Coast Waterfall Culture Tour offers a genuine connection with Traditional Owners through stories, dance, language, and hands-on experiences—a truly immersive cultural journey.

How do I book?

The best way to book is directly on our website, by phone, or through your hotel’s tour desk.

Do you offer a discount if I book 2 tours?

Absolutely! When you book two tours directly with us, we’ll treat you to a special discount. Give us a call to secure this offer—agents aren’t able to provide it. It’s our way of saying thank you for choosing to explore with us!

What's your cancellation policy?

Cancellations for small group shared tours made up to 48 hours before the tour receive a full refund. Please see booking terms for full details.

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